FAQ
Frequently Asked Questions
General Questions
What products does Serenity Lace offer?
We specialize in premium women’s lingerie including bras, panties, bra & panty sets, bodysuits, babydolls, chemises, and sensual sleepwear.
Are your products high quality?
Yes. We carefully select pieces made with soft, skin-friendly fabrics such as lace, modal, satin, and mesh to ensure both beauty and comfort.
Do you offer inclusive sizing?
Absolutely. We strive to offer a wide range of sizes so every woman can find lingerie that fits and flatters her beautifully.
Shipping Questions
What are the shipping options and costs?
We offer the following shipping options within the United States:
- Express Shipping (3-6 business days): $20
- Free Standard Shipping (7-14 business days): $0 (on qualifying orders and promotions)
- Standard Shipping (7-14 business days): $10
Do you offer free shipping?
Yes! We frequently run Free Standard Shipping (7-14 business days) promotions. Please check your cart for current offers.
Is packaging discreet?
Yes. All orders are shipped in plain, unmarked packaging to protect your privacy.
Product & Order Questions
What is your return policy?
We accept returns of unworn items with tags attached within 14 days of delivery. Please review our full Return Policy for details.
How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring yourself and referring to the chart for the best fit.
Can I cancel my order?
You can cancel or modify your order within 12 hours of placing it. After this time, the order may already be prepared for shipping.
Still have questions?
If you need further assistance, please contact us at support@serenitylace.com. Our team usually responds within 24 hours.